Your Privacy Matters to Us

DSW Energy is committed to protecting your privacy and handling your personal information responsibly in accordance with Australian privacy laws.

Information We Collect

We may collect personal and non personal information when you use our website or engage with our services, including:

Name, email address, phone number, and address

Information submitted through enquiry or quote forms

Communication records and correspondence

Technical information such as IP address, browser type, device information, and site usage data

How We Collect Information

We collect information when you:

Submit a form or enquiry on our website

Request a quote or consultation

Contact us by phone, email, or other communication channels

Browse our website (via cookies and analytics tools)

Why We Collect Information

We collect information to:

Provide and deliver our services

Respond to enquiries and requests

Communicate service related updates and offers

Improve our website, services, and customer experience

Meet legal and regulatory obligations

How We Store and Protect Information

Our website is hosted on secure servers, and we take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.

We do not sell or rent your personal information to third parties.

Sharing of Information

We may share information with trusted service providers only where required to deliver our services or comply with legal obligations. These parties are required to handle your information securely and confidentially.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

To make a request or ask a privacy related question, contact us at:

📞 1300 958 778

Policy Updates

DSW Energy may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon posting.